Terms of Service

Navio provides an AI-powered parenting coaching platform designed for parents and guardians of children aged 8 to 17. The Service includes:

• An AI parenting coach powered by Claude (Anthropic)
• A curated library of parenting guides and resources
• Video courses on child development and parenting strategies
• Personalized parenting journey tracks
• Child profile management tools
• Behaviour logging and mood tracking
• Teacher communication channel (Family plan)

3.3 Emergency resources (Canada)

• Kids Help Phone: 1-800-668-6868 (24/7)
• Crisis Services Canada: 1-833-456-4566
• Tel-Jeunes (Quebec): 1-800-263-2266
• Emergency services: 911

3.4 AI limitations

The AI coach may make errors. AI-generated guidance should be evaluated with your own judgement. Navio is not liable for decisions made based on AI coach responses.

4.1 Eligibility

You must be at least 18 years of age to create a Navio account. By creating an account, you confirm that you are 18 or older.

4.2 Account accuracy

You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

4.3 Account security

You are responsible for:

• Maintaining the confidentiality of your password
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use at [email protected]

4.4 One account per person

Each person may maintain only one Navio account. Creating multiple accounts to circumvent limitations is prohibited.

5.1 Plans

Navio offers the following subscription plans:

• Free Trial: 14 days of full access, no credit card required
• Lite Plan: $19.00 CAD per month
• Family Plan: $39.00 CAD per month

Features of each plan are described on our pricing page and may change with notice.

5.2 Billing

• Subscriptions are billed monthly in Canadian dollars (CAD)
• Payments are processed by Stripe
• Your subscription renews automatically unless cancelled

5.3 Free trial

• No credit card is required for the free trial
• Full access to all features for 14 days
• Access ends automatically after 14 days unless you subscribe

5.4 Cancellation

• You may cancel your subscription at any time from Settings → Billing
• Cancellation takes effect at the end of your current billing period
• You retain access until the end of the period you have paid for
• No refunds are provided for partial months

5.5 Price changes

We will provide at least 30 days notice before changing subscription prices. Continued use after the effective date constitutes acceptance.

5.6 Failed payments

If payment fails, your account will be downgraded and access to premium features suspended until payment is resolved.

6.1 You agree to use Navio only for lawful purposes and in accordance with these Terms.

6.2 You agree NOT to:

• Share your account credentials with others
• Use the Service for commercial purposes without written permission
• Attempt to reverse engineer, decompile, or disassemble any part of the platform
• Upload or transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to any part of the Service
• Use the AI coach to generate harmful, abusive, or illegal content
• Circumvent any feature limitations or access controls
• Misrepresent your identity or affiliation
• Use automated tools to access the Service without permission

6.3 Child safety

Navio has zero tolerance for any content that exploits, harms, or endangers children. Any such use will result in immediate account termination and reporting to appropriate authorities.

7.1 Our content

All content on Navio, including but not limited to parenting guides, course materials, AI responses, graphics, logos, and software, is owned by or licensed to Navio and is protected by Canadian and international copyright laws.

7.2 Limited license

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.

7.3 Restrictions

You may not:

• Reproduce, distribute, or publicly display our content without permission
• Create derivative works based on our content
• Use our content for commercial purposes

7.4 Your content

You retain ownership of content you submit (conversation inputs, child profile information). By submitting content, you grant us a limited license to process it to provide the Service.

7.5 Feedback

Any feedback or suggestions you provide may be used by us without obligation to you.

Your use of Navio is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at gonavio.ca/privacy.

9.2 No guarantee of results

We do not guarantee that using Navio will result in specific parenting outcomes or improvements in your child’s behaviour, academic performance, or wellbeing.

Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid to us in the three (3) months preceding the claim.

9.4 Quebec consumer protection

Nothing in these Terms limits rights you may have under the Quebec Consumer Protection Act or other applicable consumer protection laws.

You agree to indemnify and hold harmless Navio and its officers, directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the Service

11.1 By you

You may cancel your account at any time from Settings. Upon cancellation, your access ends at the end of your billing period.

11.2 By us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Create risk or legal exposure for Navio
• Fail to pay subscription fees

11.3 Effect of termination

Upon termination, your right to use the Service ceases immediately. We may retain your data as described in our Privacy Policy.

12.1 Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2 Dispute resolution

We encourage you to contact us first at [email protected] to resolve any dispute informally. Most concerns can be resolved this way.

12.3 Jurisdiction

Any legal proceedings arising from these Terms shall be brought exclusively in the courts of the Province of Quebec, Canada.

12.4 Class action waiver

To the extent permitted by law, you waive any right to bring claims as a class action or in a representative capacity.

We may modify these Terms at any time. When we make material changes:

• We will notify you by email at least 30 days before changes take effect
• We will display a prominent notice on the platform
• The “Last updated” date will be revised

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

14.1 Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Navio regarding the Service.

14.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver.

14.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

14.5 Language

These Terms are written in English and French. In case of conflict between the two versions, the French version shall prevail for Quebec residents as required by the Charter of the French Language.

For questions about these Terms: